Frequently Asked Questions

Performance Tickets

When does the Box Office open?
Why can’t I buy tickets online?
What if a show I want to attend is sold out?
What if I am running late to my scheduled performance?
What if I cannot attend my scheduled performance?

Adult Class

Do I have to pre-register for adult classes?
What if I am running late to my pre-registered class?
What if I cannot attend my pre-registered class?
Can I pre-register for adult dance class with my 10ClassPass or 5ClassPass?
My 10ClassPass or 5ClassPass is about to expire!
What if a class I want to attend is full?
What if my pre-registered class is cancelled by Dance Place?

Kids on the Move Class

When do classes start?
Is your registration open?
How do I register for classes?
Can we drop in for a kid’s class?
I am not sure if my child is right for a certain class. Will I be able to get a refund?
Are there payment plans or scholarships available?
My child has special needs – can he or she still take class?

Performance Tickets

When does the Box Office open?

The Box Office opens one hour before performance start time for will call and ticket pick-up. Tickets can be purchased at that time as long as tickets are still available.

Why can’t I buy tickets online?

Advanced Sales close four hours before the performance start time online and on site. Sales will resume at the door when the box office opens one hour before performance start time.

If tickets are sold out online, there may be a limited amount of tickets available for sale at the door. These tickets will be sold on a “first come, first served” basis when the Box Office opens an hour prior to performance start time.

What if a show I want to attend is sold out?

If tickets are sold out online, there may be a limited amount of tickets available for sale at the door. These tickets will be sold on a “first come, first served” basis when the Box Office opens an hour prior to performance start time.

We will start a waiting list at the door for walk-up purchases. Fifteen minutes after the scheduled performance start time, we will release any unclaimed tickets for sale to the waiting list.

Standing Room tickets are available for sold out performances. All standing room tickets will be sold at half price ($15 for adults, $7 for students and children). Depending on the show, we can accommodate between 10 and 20 standing room tickets.

What if I am running late to my scheduled performance?

Please contact the Box Office at (202) 269-1600. Ten minutes after the scheduled performance start time we will release your ticket for sale unless otherwise notified.

What if I cannot attend my scheduled performance?

All sales are final. Dance Place regrets that we cannot offer full refunds for performance tickets under any circumstances. We are happy to exchange your ticket for another event in our current season (Sept – Aug). We can also convert the price of your ticket or registration into a donation (redeemable for tax credit). To exchange, please contact the Box Office Manager within three business days of your scheduled performance at (202) 269-1600 or boxofficemanager@danceplace.org.

Adult Class

Do I have to pre-register for adult classes?

You can either buy in advance online or over the phone or pay when you arrive on a “drop-in” basis. You may also pay by cash or check in person during business hours. If a class is particularly popular, you might want to consider signing up in advance to hold your spot in class.

What if I am running late to my pre-registered class?

Please contact the Studio Manager at (202) 269-1600. Fifteen minutes after the scheduled class start time, we will release your registration for sale unless otherwise notified.

Please also be advised that classes include a warm-up to prepare the body for class and prevent injury. If you cannot arrive for the warm-up, take care to warm-up prior to joining the class and do so at your own risk.

What if I cannot attend my pre-registered class?

All sales are final. Dance Place regrets that we cannot offer full refunds for performance tickets under any circumstances. We are happy to exchange your ticket for another class in our current semester if you call within three business days of your missed class. We can also convert the price of your registration into a donation (redeemable for tax credit). To exchange, please contact the Operations Manager within three business days of your missed class at (202) 269-1600 or elizabethz@danceplace.org.

Can I pre-register for adult dance class with my 10ClassPass or 5ClassPass?

Dance Place regrets that we cannot allow 10- or 5ClassPasses to be used to register in advance for class. If you wish to pre-register for an adult class, you may purchase your single ticket online at danceplace.org or over the phone at (202) 269-1600 during business hours.

My 10ClassPass or 5ClassPass is about to expire!

Don’t worry! You can continue using your ClassPass even after the expiration date written on the front of the card. We will simply ask you to pay an additional $1 fine at each class you take after the expiration date.

What if a class I want to attend is full?

We will start a waiting list at the door for walk-up purchases. Fifteen minutes after the scheduled class start time, we will release any unclaimed registrations for sale to the waiting list.

What if my pre-registered class is cancelled by Dance Place?

If a Dance Place representative has not already contacted you via phone or email, please call us at (202) 269-1600 or at elizabethz@danceplace.org for more information.

Kids On The Move Class

When do classes start?

We have three sessions of kid’s classes: Fall, Winter/Spring and Summer. Check out our Kids on the Move page to see what classes are happening now!

Is your registration open?

Our registration closes two weeks after the start date of the current semester. If you would like to be on the interest list for the next semester, please call 202.269.1600 to stay in the loop about future registration opportunities.

How do I register for classes?

You can register over the phone by calling 202.269.1600 or online through our Kids on the Move page.

Can we drop in for a kid’s class?

Our kids classes are subscription based therefore we do not allow drop-ins. However, we would be happy to show you around our facilities and talk about our kids classes in person with you!

I am not sure if a class is right for my child. Will I be able to get a refund for the class?

Unfortunately we do not give refunds. At the beginning of the semester, your child is welcome to try out the first class of the session to see if it is something he or she would enjoy. To arrange this, please call 202.269.1600.

Are there payment plans or scholarships available?

We have a limited amount of scholarships available. We also have the option of creating a monthly payment plan. Please call Dance Place at 202.269.1600 if interested.

My child has special needs – can he or she still take class?

Everyone is welcomed at Dance Place! While registering your child, let us know of their needs and we can talk about what we think will work best inside the classroom.

Can’t find the answer to your question here? Give us a call at (202) 269-1600!